Where is the store based?

Shanghai,China

 

Where do you ship?

We ship everywhere in the US, AUS, UK, Germany and in all countries inside the European Union.

 

How long does it take for delivery?

As usual, it needs 5~15 days (EMS/USPS)  |  4~7 days (DHL)  to arrive at your door.

 

What does processing mean?

It means your order is processing, we will send them out in 24 hours.

And inform you tracking number within 48 hours.

 

What does pending mean?

It means your order did not go through, you need to reorder it, and we will only

charge you once.

 

 

Why I was charged more than I should have been?

we only charged you the total of the order,

banks and payment company charged you internaitonl fee and handle fee, it normally starts from $5.

 

Can I cancel the order?

yes, you can cancel the order within 24 hours. Once the package abroad, the order can not be cancelled.

Cause it costs us shipping fee, we will only refund you the shoes amount.

 

How can I check my order status?

We will inform you tracking number when the packages are shipped.

Please check your email (include spam) after 2 - 3 days.

 

Why doesn't my tracking number work?

All tracking numbers are activated in 24 hours in the database of the shipping companies.

If you are not able to track your order when you get your tracking number,

it may because the delivery company has not processed it inside their database system yet.

 

I have a tracking number but it is not updating or it has been a while since the last update?

Please do not be too concerned about this, once the order has been shipped whether or not the tracking

updates your item is still on its way to you. International tracking sometimes prove to be slower in updating

its location but rest assured your item has been shipped and will be delivered to you.

 

What if I don't get my order in more than 15 days?

Then, it may means that there will be a delay with your order.

Either we may not have your item in stock or there may be a problem with the information provided by you.

In that case, please contact us and check your order.

 

 

Are these products authentic?

All of our products are from factory directly, authentic quality and original packages.

Our products are highly praised by our customers worldwide and largely seize in market of Europe and America,

like UK,AUS,USA .etc.

So you are welcome to our website and pick up your favorites,enjoying your easy and bargain shopping here.

 

Will shoes come with shoes box?

Yes, we sent shoes with original box

then,we pack them into another package to deliver: